Warranty & Repairs
We build our products to the highest standards, but even the best-built equipment and components can sometimes fail. If you are experiencing issues with your Dr. Z product, please contact our support team at:
(216) 475-1962
(7:30AM-4:00PM EST, Mon-Fri)
or
repairs@drzamps.com
Please have the following information ready or included in your correspondence:
- MODEL
- HEAD OR COMBO
- COMPLETE SERIAL NUMBER INCLUDING FIRST LETTER(S) FOUND ON THE BACK OF THE AMP
- NEW OR USED
- IF NEW PLEASE MAKE SURE YOU’VE REGISTERED AT http://drzamps.com/support/registration/
- APPROXIMATE PURCHASE DATE
- DESCRIPTION OF PROBLEM
- APPROXIMATE LENGTH OF TIME THE PROBLEM HAS BEEN OCCURRING
- IF THE PROBLEM INVOLVES A NOISE PLEASE SEND A RECORDED CLIP (Video or Audio)
- NOTE THAT WE ARE NOT AFFILIATED WITH THE TUBESTORE
We’ll be happy to help you troubleshoot your product*. You can also check our FAQS and troubleshooting tips.
*Dr. Z Repairs Dept. only services Dr. Z branded amplifiers and accessories. Repairs for other manufacturers’ products will not be accepted. Warranties are valid in the contiguous 48 United States only.
Service & Support outside the contiguous 48 United States:
For service outside the USA, please contact your authorized international dealer.
RA Information
An RA (Return Authorization) number is required for service and repairs. If you’d like to obtain an RA number, please email repairs@drzamps.com and you will receive a RA form to start your repair request.
Note: All repairs on used Z amps will incur a $80 minimum bench charge.
All repairs on used Z amps have a 90 day warranty.
*For Z-Drive and Variable Boost Footswitch Ver. 2 repairs please submit THIS FORM to Earthquaker Devices. All Z-Drives and Variable Boost Footswitch Ver. 2 come with a transferable lifetime warranty through Earthquaker Devices.
Warranty Policy
- Limited warranty is available only to the original owner who purchased a product from an authorized dealer in the contiguous 48 United States.
- To obtain warranty services and repairs you must register your product.
- The limited warranty period is three (3) years from the date of purchase. After this three (3) year period, parts and labor charges will apply.
- All tubes and speakers are specifically excepted from the three (3) year limited warranty and are limited to a ninety (90) day warranty.
- The limited warranty does not cover cosmetic damage and damage due to accidents, misuse, abuse or negligence to the product.
- Product warranty is only valid in the 48 contiguous United States of America.
- A valid warranty claim will be needed to issue an RA number.
- Upon obtaining an RA number, please contact repairs@drzamps.com to discuss shipping arrangements.
- The customer is responsible for the cost of shipping the product to Dr. Z Amps.
- Dr. Z Amps will cover the cost of shipping the product back to the customer after warranty service is complete.
- The limited warranty will not cover any Dr. Z product which has been serviced by an unauthorized person.
